Frequently Asked Questions

 

Q: Is Preservation Hall open?

Preservation Hall is currently open nightly on Wednesdays through Sundays for three individual 45-minute performances at 5pm, 6:15pm and 7:30pm, with the exception of holidays, scheduled special events and programs. Please see our up-to-date concert schedule by clicking HERE.

Performance times are subject to change. Please follow us on social media at @preservationhall for announcements and timely updates.

 

Q: What COVID-19 safety precautions are in place?

Proof of vaccination is required for all guests upon entry at Preservation Hall. Guests are also required to wear a mask or face covering at all times while inside the venue.

By proceeding with purchasing ticket(s), you confirm you understand that in order to attend events at Preservation Hall, you will be required to wear a face mask and show proof of vaccination (at least 14 days from last vaccination dose) – or for children under the age of 12, documentation of a negative COVID-19 test within the previous 72 hours – for entry.

For more information on the Health and Safety protocols in place at Preservation Hall, please click HERE.

 

Q: Are masks required inside of Preservation Hall?

Preservation Hall is an intimate, indoor performance space. In an abundance of caution, we are currently requiring all patrons to wear a face covering during their visit. The health and safety of our beloved guests, musicians and staff is of the utmost importance to us.

 

Q: Where is Preservation Hall located?

Preservation Hall is located at 726 Saint Peter Street in the heart of the French Quarter, between Bourbon and Royal Street.

 

Q: How early should I arrive before the performance?

Please plan to arrive at least 20 minutes in advance of your scheduled performance to allow our staff to verify your vaccination status, scan in your tickets, and seat your party comfortably before the show begins. Remember, there are no public restrooms at Preservation Hall, so we recommend planning a restroom stop in the French Quarter prior to your visit.

 

Q: Can I purchase tickets at the door?

Due to COVID-19 safety precautions and limited capacity performances currently taking place, we ask that all guests make reservations on our website in advance of their visit. To view upcoming events and make reservations for performances at Preservation Hall, click HERE.

 

Q: Does Preservation Hall accept cash?

Sorry, Preservation Hall no longer accepts cash at the door. All reservations for performances must be made online at preservationhall.com/calendar. In addition, Preservation Hall does not accept cash for merchandise purchases from our Store.

 

Q: Will I be able to choose my seat at Preservation Hall?

Due to current safety precautions, there will not be predetermined seating arrangements for groups with General Admission reservations. Guest comfort and safety is always at the front of our minds – Preservation Hall staff will direct you to bench-style seating with your group upon arrival for an intimate, living room-style performance.

 

Q: May I bring the entire family to Preservation Hall?

Yes, Preservation Hall is proud to be an all ages venue. Please note that children under the age of 12 attending performances will require proof of a negative COVID test within the last 72 hours for entry into the venue. Click HERE for more information on our Health and Safety protocols.

 

Q: Are there public restrooms at Preservation Hall?

Sorry, no public restrooms. However, we are happy to point you in the direction of the nearest facilities in the area.

 

Q: Can I film, record, or photograph during the performance?

We are honored to share this experience with you, and not your screens. We kindly ask that you refrain from photography, video, and audio recordings of any kind.

 

Q: Does Preservation Hall host private events?

Preservation Hall is equipped to host any corporate event, wedding, private party or tour of the venue. Please click HERE to learn more about private events at Preservation Hall and contact us with your inquiry. 

 

Q: Where can I purchase Preservation Hall merchandise and music? 

The Preservation Hall Store is located in the carriageway of 726 St. Peter Street. Official Preservation Hall apparel, vinyl and CDs, accessories and paper goods are available to guests with reservations before or after their scheduled performance. You can also purchase merchandise online at preservationhall.com/store.

 

Q: Is my ticket valid for all performances?

Due to our limited capacity, your ticket is valid for only one 45-minute performance. After each show, we do a full turnover of the venue to accommodate our next group of eager guests.

 

Q: I’m not able to make the show. Can I get a refund for my tickets?

Our standard policy states that all sales are final. Tickets are non-refundable and non-transferrable. Tickets purchased from or sales by a third party are not authorized. We reserve the right to refuse refunds based on our policy.

 

Q: Where can I park?

Preservation Hall is located in the heart of the historic French Quarter, so most parking options are limited to street parking. There are also several commercial parking lots throughout the French Quarter, many of which are just a short walk to Preservation Hall. We encourage visitors to walk, taxi, rideshare, or utilize public transportation to reach the venue.

Find out more about public parking options in New Orleans.

 

Health & Safety

 

All visitors are required to provide proof of vaccination (or for children under 12, a negative Covid-19 rapid test) upon arrival at Preservation Hall.

Please provide one of the following along with your state-issued ID for entry into the venue:

 

  • Your vaccination card or a photo of your vaccination card
  • A digital vaccine record from your state issued phone app

Please note that we require guests to be fully vaccinated in order to enter – at least 14 days from last vaccination dose.

 

If you are accompanying a child under the age of 12, you will be asked to provide the following:

 

  • Negative COVID-19 PCR test taken within 72 hours of the performance start time

 

Due to city-mandated guidelines, antigen tests will not be accepted for entry into the venue.

 

Masks are required.

 

All attendees to events at the Preservation Hall will be required to wear face coverings over the mouth and nose at all times. Face coverings/masks should be snugly fitted and completely cover the nose and mouth. Preservation Hall will provide disposable masks for any attendees who do not have one.

 

All attendees, performers, and staff will undergo a brief temperature check upon arrival.

 

All Preservation Hall performers and staff are required to provide proof of vaccination and undergo a temperature check upon arrival to the venue.

 

Preservation Hall has limited capacity to 33% to create distance between the stage and between the audience.

 

No outside food or drink will be allowed inside the venue. Personal water bottles will be allowed. 

 

Contactless ticket scanning and purchasing wherever possible.

 

Hand sanitizer stations will be available throughout the venue.

 

Instituted CDC-recommended cleaning practices before, during, and after shows, particularly cleaning of “high touch” surfaces.

 

If you have purchased a ticket for a show for any date from August 19, 2021 or onward and are unable to comply with this policy please send an email to boxoffice@preservationhall.com to arrange for a full refund of your purchase.

 

Important: Please note that any guests arriving without verification proof of vaccination or a negative Covid-19 rapid test for children under the age of 12 will not be admitted into the venue and will be instructed to contact the Preservation Hall Box office at boxoffice@preservationhall.com to issue a refund. Refunds will not be issued at the door during showtimes. 

 

We remain committed to providing a safe and enjoyable atmosphere and livelihood for all performers, employees, and supporters of live entertainment, and thank everyone for their contribution to these mitigation efforts at this time.

 

Yours In Music,

Preservation Hall

Q: Is Preservation Hall accessible to guests with disabilities?

We are committed to making our facilities and performance accessible to all patrons. Preservation Hall is accessible through a primary entrance on Saint Peter St. on the ground floor. To enter inside the venue itself, there is a mobility ramp which can be requested from venue staff.

 

Q: Does Preservation Hall offer reservations for accessible seating?

Alternative seating options are available for guests with disabilities and their companions and families. There are seating locations that are mobility device-accessible, where a mobile chair user can remain in the chair or transfer to bench seating. Please email us at info@preservationhall.com ahead of your visit so we may best accommodate you.

 

Q: Is Preservation Hall sensory processing-friendly?

Preservation Hall and the Preservation Hall Foundation understand that guests have varying sensory needs and sensitivities. Noise-reducing headphones and disposable ear plugs are available for all performances. If you require a sensory-free space at any point during the performance, Preservation Hall staff can assist you.

 

Q: Are service animals allowed at Preservation Hall?

Trained guide dogs and service animals are welcome at Preservation Hall. If you have any questions, please contact us at info@preservationhall.com.

 

Q: Are there accessible restrooms at Preservation Hall?

Sorry, there are no public restrooms at Preservation Hall. However, we are happy to point you in the direction of the nearest facilities in the area.