FAQ

The primary entry point for Preservation Hall is at 730 Saint Peter Street. Upon arrival staff will scan your tickets and direct you to the performance space once doors open for your showtime.

We invite you to join us at the cafe for refreshments.

Yes! We’re open nightly for live performances. We encourage you to check our calendar for the most up-to-date showtimes and artist schedules. Come experience the music any night of the week!

Performance times and band leaders are subject to change. Please follow us on social media at @preservationhall for announcements and timely updates.

Unfortunately, no outside food or drink are permitted inside.

We invite you to join us for pre-show refreshments at our cafe, Le Spectacle (730 Saint Peter Street). If you plan to experience the cafe, we ask you arrive no later than 45 minutes before your scheduled performance to allow enough time for you to be served. If you plan to come directly to the show, please plan to arrive at least 15 minutes before your scheduled performance to allow our staff to scan your tickets, answer any questions, and seat your party comfortably before the show begins.

Our standard policy states that all sales are final. Tickets are non-refundable and non-transferrable. Tickets purchased from or sales by a third party are not authorized. We reserve the right to refuse refunds based on our policy.

We ask that all guests purchase tickets on our website in advance of their visit. To view dates and more for performances at Preservation Hall, click HERE.

International customers are welcome to purchase tickets online with their international billing address. When selecting what state you live in, choose the label ‘INT’ from the dropdown menu.

We typically schedule our shows roughly two weeks prior to the month-of. Stay tuned to our social media for updates on ticket availability.

Sorry, Preservation Hall no longer accepts cash at the door. All reservations for performances must be made online at preservationhall.com/calendar. In addition, Preservation Hall does not accept cash for merchandise purchases from our Store.

Guest comfort and safety is always at the front of our minds – our staff will direct you to your selected section upon arrival.

Yes, Preservation Hall is proud to be an all ages venue.

We are honored to share this experience with you, and not your screens. We kindly ask that you refrain from photography, video, and audio recordings of any kind.

Preservation Hall is equipped to host any corporate event, wedding, private party or tour of the venue. Please click HERE to learn more about private events at Preservation Hall and contact us with your inquiry.

Due to our limited capacity, your ticket is valid for only one 45-minute performance. After each show, we do a full turnover of the venue to accommodate our next group of eager guests.

Preservation Hall is located in the heart of the historic French Quarter, so most parking options are limited to street parking. There are also several commercial parking lots throughout the French Quarter, many of which are just a short walk to Preservation Hall. We encourage visitors to walk, taxi, rideshare, or utilize public transportation to reach the venue.

Find out more about public parking options in New Orleans.