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FAQ

Two Ticketing Options

General Admission Tickets

General Admission tickets are available on a first come, first served basis, and are not available for advance purchase.  We recommend arriving 30-45 minutes before the show to stand in line in front of the Hall, as certain times of the year are more active than others.

  • General Admission: $20 cash only
  • Senior (ages 65+), Military & Students with ID: $10 (Student discount applies to 5:00pm & 6:00pm sets only,  senior discounts apply to matinee shows only).
  • Child (5 and under): Free

“Big Shot” Reservations

Skip the General Admission line by purchasing Big Shot Reservations. You’ll be guaranteed the best available spot in the house. Big Shot Reservations are limited in quantity, so we recommend booking with haste.

  • Big Shot Reservations range from $40-$50 for all ages.

 

TICKET FAQ

Q: Is my ticket valid for all performances?

Due to our limited capacity, your ticket is valid for only one 45-minute performance. After each show, we do a full turnover of the venue to accommodate our next group of eager guests.

Q: Can I hold spots in line?

Out of courtesy for your fellow guests in line, we ask that you do not save spots. Everyone is required to hold their own place in the General Admission line.

Q: I’m not able to make the show. Can I get a refund for my tickets?

Our standard policy states that all sales are final. Tickets are non-refundable and non-transferrable. Tickets purchased from or sales by a third party are not authorized. We reserve the right to refuse refunds based on our policy.

Q: Does Preservation Hall offer tickets for accessible seating?

Special seating options are available for persons with mobility issues and their companions and families. There are seating locations that are wheelchair-accessible, where patrons can remain in their wheelchairs or transfer to chairs. Preservation Hall has bench style seating to accommodate persons who wish to transfer from their wheelchairs.

Tickets for wheelchair-accessible and companion seating can be purchased by phone at 504-522-2841.

Preservation Hall is located at 726 Saint Peter Street in the heart of the French Quarter, between Bourbon and Royal Street.

The Box Office and Gift Shop are open daily from 11am-4pm CST, where you can purchase limited “Big Shot” reservations and a variety of exclusive merchandise.

Preservation Hall is open nightly for five individual 45-minute performances at 5:00, 6:00, 8:00, 9:00, and 10:00pm with the exception of holidays, scheduled special events and programs. Please see our up to date concert schedule by clicking HERE.

Box Office hours and performance times are subject to change due to certain holidays and special events.

Preservation Hall is located in the heart of the historic French Quarter, so most parking options are limited to street parking. There are also several commercial parking lots throughout the French Quarter, many of which are just a short walk to Preservation Hall. We encourage visitors to walk, taxi, rideshare, or utilize public transportation to reach the venue.

Find out more about public parking options in New Orleans.

We are committed to making our facilities and performance accessible to all patrons. Preservation Hall is accessible through a primary entrance on Saint Peter St. on the ground floor. To enter inside the venue itself, there is a wheelchair ramp which can be requested from venue staff.

Food and beverages are not served at Preservation Hall. Although food is not permitted in the venue, you are welcome to bring in your own beverages.

Sorry, no public restrooms. However, we are happy to point you in the direction of the nearest facilities in the area.

Dress code at Preservation Hall is casual.

Yes, Preservation Hall is proud to be an all ages venue.

We are honored to share this experience with you, and not your screens. We kindly ask that you refrain from photography, video, and audio recordings of any kind.

We are proud to be an inclusive venue and will always do our best to meet the diverse needs of our patrons. Preservation Hall is accessible to patrons with wheelchairs from the entrance on St. Peter Street.

If you are a visitor with special needs, you can call in advance at 504-522-2841 or email us in advance at info@preservationhall.com so that we may best accommodate you.

Preservation Hall and Preservation Hall Foundation understand that patrons with Autism Spectrum Disorder and Sensory Processing Disorders have unique and varying sensory needs and sensitivities, as may individuals with Post-Traumatic Stress Disorder, anxiety, and other sensory, social, and cognitive disabilities.

With this in mind, noise-reducing headphones and disposable ear plugs are available for all performances. If you require a sensory-free space at any point during the performance, Preservation Hall staff can assist you.

Trained guide dogs and service animals are welcome in Preservation Hall. If you have any questions, please contact the Box Office.

In the event of an emergency evacuation, a trained member of the Preservation Hall staff will assist you.