Frequently Asked Questions

 

Q: Is Preservation Hall open?

Preservation Hall is currently open nightly on Thursdays through Sundays for three individual 45-minute performances at 5pm, 6:15pm and 7:30pm, with the exception of holidays, scheduled special events and programs. Please see our up-to-date concert schedule by clicking HERE.

Performance times are subject to change due to certain holidays and special events. Please follow us on social media at @preservationhall for timely updates.

 

Q: Where is Preservation Hall located?

Preservation Hall is located at 726 Saint Peter Street in the heart of the French Quarter, between Bourbon and Royal Street.

 

Q: Can I purchase tickets at the door?

Due to COVID-19 safety precautions and limited capacity performances currently taking place, we ask that all guests make reservations on our website in advance of their visit. To view upcoming events and make reservations for performances at Preservation Hall, click HERE.

 

Q: Are masks required inside of Preservation Hall?

Preservation Hall is an intimate, indoor performance space. In an abundance of caution, we are currently requiring all patrons to wear a face covering during their visit. The health and safety of our beloved guests, musicians and staff is of the utmost importance to us.

 

Q: What COVID-19 safety precautions are in place?

Preservation Hall is currently only offering limited capacity performances to maintain social distancing within the venue, conducting temperature checks upon entry, sanitizing high-touch areas in-between each performance, and requiring all guests to wear a face covering for the duration of their visit.

 

Q: Does Preservation Hall accept cash?

Sorry, Preservation Hall no longer accepts cash at the door. All reservations for performances must be made online at preservationhall.com/calendar. In addition, Preservation Hall does not accept cash for merchandise purchases from our Store.

 

Q: Will I be able to choose my seat at Preservation Hall?

Due to current safety precautions, there will not be predetermined seating arrangements for groups with General Admission reservations. Guest comfort and safety is always at the front of our minds – Preservation Hall staff will direct you to bench-style seating with your group upon arrival for an intimate, living room-style performance.

 

Q: May I bring the entire family to Preservation Hall?

Yes, Preservation Hall is proud to be an all ages venue.

 

Q: Are there public restrooms at Preservation Hall?

Sorry, no public restrooms. However, we are happy to point you in the direction of the nearest facilities in the area.

 

Q: Can I film, record, or photograph during the performance?

We are honored to share this experience with you, and not your screens. We kindly ask that you refrain from photography, video, and audio recordings of any kind.

 

Q: Does Preservation Hall host private events?

Preservation Hall is equipped to host any corporate event, wedding, private party or tour of the venue. Please click HERE to learn more about private events at Preservation Hall and contact us with your inquiry. 

 

Q: Where can I purchase Preservation Hall merchandise and music? 

The Preservation Hall Store is located in the carriageway of 726 St. Peter Street. Official Preservation Hall apparel, vinyl and CDs, accessories and paper goods are available to guests with reservations before or after their scheduled performance. You can also purchase merchandise online at preservationhall.com/store.

 

Q: Is my ticket valid for all performances?

Due to our limited capacity, your ticket is valid for only one 45-minute performance. After each show, we do a full turnover of the venue to accommodate our next group of eager guests.

 

Q: I’m not able to make the show. Can I get a refund for my tickets?

Our standard policy states that all sales are final. Tickets are non-refundable and non-transferrable. Tickets purchased from or sales by a third party are not authorized. We reserve the right to refuse refunds based on our policy.

 

Q: Where can I park?

Preservation Hall is located in the heart of the historic French Quarter, so most parking options are limited to street parking. There are also several commercial parking lots throughout the French Quarter, many of which are just a short walk to Preservation Hall. We encourage visitors to walk, taxi, rideshare, or utilize public transportation to reach the venue.

Find out more about public parking options in New Orleans.

 

Preservation Hall will be adhering to all COVID-19 safety guidelines as mandated by the state of Louisiana. We anticipate updated guidelines by the state for indoor concert gatherings, and will communicate any updates and changes to polices prior to your event. By purchasing tickets you are agreeing to adhere to the guidelines put in place at the time of your event.

 

  • Performances are currently operating at limited capacity
  • Due to current guidelines, we are offering seating room only
  • Masks are required for the duration of your visit to Preservation Hall
  • High-touch areas within the venue are sanitized in between each performance
  • Temperature checks upon entry
  • If you are exhibiting symptoms of COVID-19, please consider visiting Preservation Hall at a future date

Q: Is Preservation Hall accessible to guests with disabilities?

We are committed to making our facilities and performance accessible to all patrons. Preservation Hall is accessible through a primary entrance on Saint Peter St. on the ground floor. To enter inside the venue itself, there is a mobility ramp which can be requested from venue staff.

 

Q: Does Preservation Hall offer reservations for accessible seating?

Alternative seating options are available for guests with disabilities and their companions and families. There are seating locations that are mobility device-accessible, where a mobile chair user can remain in the chair or transfer to bench seating. Please email us at info@preservationhall.com ahead of your visit so we may best accommodate you.

 

Q: Is Preservation Hall sensory processing-friendly?

Preservation Hall and the Preservation Hall Foundation understand that guests have varying sensory needs and sensitivities. Noise-reducing headphones and disposable ear plugs are available for all performances. If you require a sensory-free space at any point during the performance, Preservation Hall staff can assist you.

 

Q: Are service animals allowed at Preservation Hall?

Trained guide dogs and service animals are welcome at Preservation Hall. If you have any questions, please contact us at info@preservationhall.com.

 

Q: Are there accessible restrooms at Preservation Hall?

Sorry, there are no public restrooms at Preservation Hall. However, we are happy to point you in the direction of the nearest facilities in the area.