Frequently Asked Questions

While the Preservation Hall venue is currently closed for infrastructural upgrades, all performances have moved around the corner to the historic Toulouse Theatre (615 Toulouse Street).  Please see our up-to-date concert schedule by clicking HERE.

Performance times and band leaders are subject to change. Please follow us on social media at @preservationhall for announcements and timely updates.

Toulouse Theatre is located at 615 Toulouse Street in the heart of the French Quarter, between Chartres and Royal Streets.

Please plan to arrive 45 minutes in advance of your scheduled performance to allow our staff to scan in your tickets, answer any questions you may have, and guide your party comfortably before the show begins.

Our standard policy states that all sales are final. Tickets are non-refundable and non-transferrable. Tickets purchased from or sales by a third party are not authorized. We reserve the right to refuse refunds based on our policy.

We ask that all guests purchase tickets on our website in advance of their visit. To view dates and more for performances at Preservation Hall, click HERE.

International customers are welcome to purchase tickets online with their international billing address. When selecting what state you live in, choose the label ‘INT’ from the dropdown menu.

We typically schedule our shows roughly two weeks prior to the month-of. Stay tuned to our social media for updates on ticket availability.

Sorry, Preservation Hall no longer accepts cash at the door. All reservations for performances must be made online at In addition, Preservation Hall does not accept cash for merchandise purchases from our Store.

Guest comfort and safety is always at the front of our minds – our staff will direct you to your selected section upon arrival.

Yes, Preservation Hall is proud to be an all ages venue.

We are honored to share this experience with you, and not your screens. We kindly ask that you refrain from photography, video, and audio recordings of any kind.

Preservation Hall is equipped to host any corporate event, wedding, private party or tour of the venue. Please click HERE to learn more about private events at Preservation Hall and contact us with your inquiry.

Due to our limited capacity, your ticket is valid for only one 45-minute performance. After each show, we do a full turnover of the venue to accommodate our next group of eager guests.

Preservation Hall is located in the heart of the historic French Quarter, so most parking options are limited to street parking. There are also several commercial parking lots throughout the French Quarter, many of which are just a short walk to Preservation Hall. We encourage visitors to walk, taxi, rideshare, or utilize public transportation to reach the venue.

Find out more about public parking options in New Orleans.

Health & Safety



Contactless ticket scanning and purchasing wherever possible.


Hand sanitizer stations will be available throughout the venue.


CDC-recommended cleaning practices between shows, particularly cleaning of “high touch” surfaces.


We remain committed to providing a safe and enjoyable atmosphere and livelihood for all performers, employees, and supporters of live entertainment, and thank everyone for their contribution to these mitigation efforts at this time.

Q: Is Preservation Hall accessible to guests with disabilities?

We are committed to making our facilities and performance accessible to all patrons. Preservation Hall is accessible through a primary entrance on Saint Peter St. on the ground floor. To enter inside the venue itself, there is a mobility ramp which can be requested from venue staff.


Q: Does Preservation Hall offer reservations for accessible seating?

Alternative seating options are available for guests with disabilities and their companions and families. There are seating locations that are mobility device-accessible, where a mobile chair user can remain in the chair or transfer to bench seating. Please email us at ahead of your visit so we may best accommodate you.


Q: Is Preservation Hall sensory processing-friendly?

Preservation Hall and the Preservation Hall Foundation understand that guests have varying sensory needs and sensitivities. Noise-reducing headphones and disposable ear plugs are available for all performances. If you require a sensory-free space at any point during the performance, Preservation Hall staff can assist you.


Q: Are service animals allowed at Preservation Hall?

Trained guide dogs and service animals are welcome at Preservation Hall. If you have any questions, please contact us at


Q: Are there accessible restrooms at Preservation Hall?

Sorry, there are no public restrooms at Preservation Hall. However, we are happy to point you in the direction of the nearest facilities in the area.