FAQ
PLEASE NOTE: Out of an abundance of caution and in order for us to continue to present our performances, we require our guests and staff to wear masks while attending. For more information on the Health and Safety protocols in place at Preservation Hall, please click HERE.
Health & Safety
Contactless ticket scanning and purchasing wherever possible.
Hand sanitizer stations will be available throughout the venue.
CDC-recommended cleaning practices between shows, particularly cleaning of “high touch” surfaces.
We remain committed to providing a safe and enjoyable atmosphere and livelihood for all performers, employees, and supporters of live entertainment, and thank everyone for their contribution to these mitigation efforts at this time.
Q: Is Preservation Hall accessible to guests with disabilities?
We are committed to making our facilities and performance accessible to all patrons. Preservation Hall is accessible through a primary entrance on Saint Peter St. on the ground floor. To enter inside the venue itself, there is a mobility ramp which can be requested from venue staff.
Q: Does Preservation Hall offer reservations for accessible seating?
Alternative seating options are available for guests with disabilities and their companions and families. There are seating locations that are mobility device-accessible, where a mobile chair user can remain in the chair or transfer to bench seating. Please email us at info@preservationhall.com ahead of your visit so we may best accommodate you.
Q: Is Preservation Hall sensory processing-friendly?
Preservation Hall and the Preservation Hall Foundation understand that guests have varying sensory needs and sensitivities. Noise-reducing headphones and disposable ear plugs are available for all performances. If you require a sensory-free space at any point during the performance, Preservation Hall staff can assist you.
Q: Are service animals allowed at Preservation Hall?
Trained guide dogs and service animals are welcome at Preservation Hall. If you have any questions, please contact us at info@preservationhall.com.
Q: Are there accessible restrooms at Preservation Hall?
Sorry, there are no public restrooms at Preservation Hall. However, we are happy to point you in the direction of the nearest facilities in the area.